ID: series strong damping effect

Discussion - ID:Series amplifiers.
patrick2099
Posts: 42
Joined: Fri Feb 15, 2013 9:07 pm

Tue Oct 06, 2015 12:43 pm

risamaruCJA wrote:
patrick2099 wrote:
My Blackstars are collecting dust now. I really liked my HT 40 and ID TVP 30, other than the Damping Effect. After the garbage customer support though, I almost never plug either in, because I just get irritated thinking about their awful support, as soon as I do.
I have both of those amps, they are my favorite amps. I bought them used, so Customer Service doesn't even enter my mind. If the Amp goes bring it to a tech and have it repaired. My Marshall Is collecting dust because of the Super Crunch Preamp on the ID30. Lucky for me my ID30 does not have that Dampening Problem, Neither does my friends ID 15.
Did you guys update the firmware? I still don't know if it is a hardware or software problem, and Blackstar didn't seem real interested in finding out.

risamaruCJA
Posts: 9
Joined: Thu Aug 27, 2015 7:07 pm

Tue Oct 13, 2015 7:52 pm

yes im updated to the latest firmware and so is my pals ID 15.

picotribe
Posts: 4
Joined: Sun Feb 21, 2016 9:26 pm
Location: Norhern California

Wed Mar 16, 2016 1:16 am

I'm having the same prob with my recently purchased 260.
I only notice it with my strat, though. I guess subtle playing will be reserved for the clean settings.

Sucks, though...I was really liking this amp.

Actionman
Posts: 135
Joined: Wed Oct 30, 2013 4:56 pm
Location: Campbellton, NB, Canada

Thu Mar 17, 2016 10:15 pm

picotribe wrote:I'm having the same prob with my recently purchased 260.
I only notice it with my strat, though. I guess subtle playing will be reserved for the clean settings.

Sucks, though...I was really liking this amp.
Same here, in fact any low output PU really exaggerates it and makes it very noticeable.
Been over a year since they did any software/hardware updates for the ID series.
Not so sure if there is ever going to be another.

tommytiptree
Posts: 26
Joined: Tue Apr 01, 2014 10:20 am

Mon Jun 13, 2016 9:09 pm

I also have a lack of sustain on crunch and supercrunch settings. There does seem to be some sort of noisegate cutting the notes off even though the documentation says there is not.The sustain on the clean channels is far better and notes last almost twice as long and decay naturally.

mark.worley
Posts: 18
Joined: Fri Feb 15, 2013 5:50 am

Thu Jun 16, 2016 12:40 pm

Here is the latest reply from Blackstar support (Tom Craig) regarding this ongoing issue:

<quote>

Thank you for coming back to me on this.

The ‘damping’ effect that you are experiencing with the Crunch and Super Crunch channels is due to the need for a noise suppression filter at lower signal levels.

To avoid unwanted noise such as hiss or static, there is a need for this noise suppression. We appreciate that rolling back the volume on your guitar, added with perhaps lower output pickups, may result in the signal level being just above/around the noise floor. This will cause the ‘dampening’ effect, but is simply due to the level of the signal.

We are constantly working on ways to improve our products, and the digital teams are fully aware of your emails to date. If there any further updates to this, we will keep you posted.

Hope this helps.

</unquote>

I am extremely unimpressed by this... You can turn the noise gate entirely off on the OD1 and OD2 channels. Even with the noise gate enabled on OD1 and OD2 the damping effect is not evident. With the noise gate turned off, of course there is a lot more hiss due to the high gain nature of these two channels, but there is no damping effect whatsoever.

All we need to be able to do is turn off this so called noise suppression for the Crunch and Super Crunch voices. Problem solved.

mark.worley
Posts: 18
Joined: Fri Feb 15, 2013 5:50 am

Thu Jun 16, 2016 12:43 pm

It is my understanding that every ID series (apparently not in the Core series) amplifier sold would have this same problem. Why don't we all hit Blackstar support with constant emails demanding a resolution to this issue? It would be simple software fix...
tom.craig@blackstaramps.com

User avatar
PhD
Posts: 88
Joined: Sat Jun 16, 2012 12:00 am

Thu Jun 16, 2016 6:29 pm

[quote="mark.worley"]It is my understanding that every ID series (apparently not in the Core series) amplifier sold would have this same problem. Why don't we all hit Blackstar support with constant emails demanding a resolution to this issue? It would be simple software fix...
tom.craig@blackstaramps.com[/quote]

Hi. Been a long time. Here is my feeling about all this.

1. just as did one of the other writers earlier, I tested the B* 60TVP in store before buying it, and it did NOT show the problem (I think it was version 1.2).
2. problem started at my first "upgrade" of the firmware. As a friend acquired the very same model at the very same time and place, we tested those side by side, mine with v 1.3 or so and his with 1.2 reacted differently. Mine was crap, with this damping, to the point that a few months later, I returned the amp for a replacement. New one came in with the very same problem (and v 1.3 if I recall it right). I did not want to step down firmware because there was a huge risk of issues, and this firmware corrected MANY other issues...
3. the reply from B* (Tom...) is not convincing at all (sorry, nothing personal). This is the very first time I read such a reason (low signal)... If so, when I have a powerful humbucker, together with a strong compressor/expander, tell me why I still hear badly the damping? I showed this in on a spectrometer graphical output, see my first messages on that. Also if this is really the case, why then not making the noise-gate switchable as it is on the OD channels? Let the users choose if they want it or not!
4. there is a need for B* to hire/use a GOOD DPS programmer to remove the bug(s) in the firmware.
5. the damping occurs ONLY on crunch and super crunch FORTUNATELY, so it remains possible to use the OD1 or OD2 with a very low gain... but personally, I use the clean channels with an external pedal.

Sad and disappointing, I HOPE B* will one day realize the need for a corrective action.

tommytiptree
Posts: 26
Joined: Tue Apr 01, 2014 10:20 am

Thu Jun 16, 2016 8:25 pm

Latest reply from BS.
Thank you for contacting Blackstar.
The ‘damping’ effect that you are experiencing with the Crunch and Super Crunch channels is due to the need for a noise suppression filter at lower signal levels.
To avoid unwanted noise such as hiss or static, there is a need for this noise suppression. We appreciate that in cases where the user backs off the volume on their guitar, added with perhaps lower output pickups, this may result in the signal level being just above/around the noise floor. This will cause the ‘dampening’ effect, but is simply due to the level of the signal.
We are always looking for ways to improve our products, and customer feedback in pivotal to that .. so thank you for taking the time to contact us.
Apologies for the inconvenience.
Kind Regards,
Tom Craig
Product Specialist
Blackstar Amplification

Trouble is I have a humbucker guitar with volume full up and I still get the damping effect and lack of sustain. Oh well at least I had an apology for the inconvenience. Looks like we are stuck with this issue folks.

mark.worley
Posts: 18
Joined: Fri Feb 15, 2013 5:50 am

Sun Jul 03, 2016 9:40 pm

This is the latest response I've had:

Hello Mark,

Thank you for your patience regarding this, and apologies for the delay.

We’re working with our Digital team to bring a resolution to the situation, which we hope to update you with in the coming days.

Again, thank you for your continued patience.

Kind Regards,

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