Problems ID Core 100 and Insider Software

Discussion - ID:Core amplifiers.
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peroed
Posts: 6
Joined: Sat Feb 18, 2017 6:23 pm

Sat Feb 25, 2017 9:38 am

I am using

- Blackstar ID Core 100 purchased 10 days ago
- Blackstar Insider latest version from the Blackstar website
- iMac 2011 and Macbook Pro 2015
- MacOS Sierra 10.12.3


The problem is, that the Blackstar Insider software does not recognise that the amp is connected.

Everything works fine on a Windows 10 machine
Everything works in a virtual machine with Windows 10 on my iMac
I can record from my ID Core into Garageband
I can play music from the Blackstar insider software on my ID Core

I can not change any settings or patches using the software

It worked immediately after I had purchased the amp. Not aware that I made a change to my system after that

miket
Posts: 29
Joined: Sat Aug 20, 2016 9:55 am

Sun Feb 26, 2017 5:45 pm

That's interesting, because a lot of Win users say that they can't play the jam along track audio of Insider from the amp. They have to use external computer mon speakers. My iMac is like that too. hmmmmmm

What firmware version is on the amp when you do see it recognized?
Did you try reinstalling the app on the MB?

Does the Insider Software load the preset library on your MB?

peroed
Posts: 6
Joined: Sat Feb 18, 2017 6:23 pm

Sun Feb 26, 2017 5:51 pm

I believe firmware is 1.3. It was installed when I first started the software.

I found out, it is an on/off thing. It did not work for days. Now it is sometimes working.
Sometimes it starts to read patches from the amp and is stuck in this for ever.

Sometimes I have to switch the amp off and on again and then it works.

My Mac shows the ID Core all the time as an audio input and output device.

When it does not work and I fire up my virtual machine with Parallells, the WIndows Version recognizes the amp immediately.

Really sad. I liked the amp and its sound. But I am not ready to accept such problems. I have a 30 days money back and it will go back to the reseller next week.

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