Search found 29 matches

by McSmart
Thu Feb 16, 2017 11:00 am
Forum: Blackstar Amps
Topic: Any Blackstar tech on here?
Replies: 10
Views: 9353

Re: Any Blackstar tech on here?

The not existing support here in the forum is one thing. But a completely other thing is how Blackstar supports customers who bought stuff in the shop on their website. More than a year ago I bought a sweatshirt on their shop that I wanted to exchange because it was too small. I tried literally 7 or...
by McSmart
Wed Nov 23, 2016 7:46 am
Forum: Blackstar Amps
Topic: INSIDER 1.8
Replies: 7
Views: 6350

Re: INSIDER 1.8

I have had a prompt email from Blackstar and there will be an update to Insider soon: Firstly, thank you for bringing this to our attention. We have had a handful of emails relating to this and as a result we can confirm that our digital team is aware of the issue. We have tested this ourselves at ...
by McSmart
Wed Nov 23, 2016 7:45 am
Forum: Blackstar Amps
Topic: INSIDER 1.8
Replies: 7
Views: 6350

Re: INSIDER 1.8

They can recreate the issue? Haha, awesome! :lol: Did they not test their own software? I mean this is one of the most basic and easy to test features of INSIDER.
by McSmart
Sun Nov 20, 2016 6:18 pm
Forum: Blackstar Amps
Topic: INSIDER 1.8
Replies: 7
Views: 6350

INSIDER 1.8

Hi all, I just updated from 1.7.8 to INSIDER 1.8.0 on the latest MacOS Sierra and also updated the firmware of my ID:100 head to 1.5.3. INSIDER starts up (at least) but double clicking any patches doesn't change it on the amp. There are more malfunctions, but I'm still not Blackstar's beta tester. I...
by McSmart
Wed Jul 06, 2016 6:59 am
Forum: ID:Series
Topic: Insider problem... SOLVED!!!
Replies: 6
Views: 9870

Re: Insider problem... SOLVED!!!

Thanks a lot for sharing, Jim :!:

These "11 steps from hell" are proving again what a pile of rubbish the Insider software is :lol:

Great amps, poor software :(
by McSmart
Wed Jun 15, 2016 1:56 pm
Forum: Blackstar Products
Topic: ID TVP AMP UPDATE NOISEGATE FOR SUPER CRUNCH
Replies: 4
Views: 14268

Re: ID TVP AMP UPDATE NOISEGATE FOR SUPER CRUNCH

Coul10 wrote:Well Blackstar guys?
I'm afraid "Blackstar guys" either don't read or even don't care what people write here :roll:

I'm pretty satisfied with my ID:100 head. But I'm completely done with the company :|
by McSmart
Wed Jun 15, 2016 1:47 pm
Forum: ID:Series
Topic: New Insider update
Replies: 4
Views: 6036

Re: New Insider update

Thanks for the info, tommytiptree.

Looks like Blackstar messed it up again.
by McSmart
Wed Jun 15, 2016 8:25 am
Forum: Blackstar Amps
Topic: 1.7.8 won't run on El Capitan
Replies: 3
Views: 5283

Re: 1.7.8 won't run on El Capitan

Hi jmax, I'm just curious ... can you re-install the former Insider version 1.7.6 and run that one? In the past (when Apple released El Capitan) the former version didn't run anymore after the newer version had been installed. And it took Blackstar one or two months (if I remember correctly) to rele...
by McSmart
Tue Feb 09, 2016 1:12 pm
Forum: ID:Series
Topic: Insider app problems
Replies: 7
Views: 6685

Re: Insider app problems

Looks like you have two problems: first the Insider problem, and second the well known Blackstar support problem.

But there are very friendly and experienced users here in the forums :!:
by McSmart
Mon Jan 25, 2016 7:55 am
Forum: Blackstar Amps
Topic: Blackstar support/customer service ... yes, again
Replies: 0
Views: 2473

Blackstar support/customer service ... yes, again

Hi all, many of you already complained about Blackstar support/customer service. Here is another case. I bought a "Metal as F*ck" hoodie from the online store in the mid of December. Unfortunately the hoodie is a bit too small (they don't have any size information in their web shop, but I was optimi...